Sorry is the hardest word

Interesting story of the increasing use of the word 'sorry' when there is a medical or other error in health care/health care industry. A link to the so-called 'sorry coalition' that pushes openness, disclosure and sorry as a way to deal with medical errors. Here is what Univ. of Michigan's approach to malpractice/errors. And what I wrote about malpractice and reform in August, 2009.